Shipping policy

SHIPPING POLICY

Last Updated: June 2026

Welcome to Bigest Mall. This Shipping Policy outlines the terms and conditions related to the shipment and delivery of products purchased from our website.

Order Processing

  • All orders are processed within 1-3 business days after successful payment confirmation.

  • Orders are not processed or shipped on Sundays or public holidays.

  • During peak seasons, sales events, or unforeseen circumstances, processing times may be slightly delayed.

Shipping Coverage

We currently deliver products across most locations in India.

If your location is not serviceable by our courier partners, we will notify you and initiate a full refund if payment has already been made.

Estimated Delivery Time

Delivery timelines may vary depending on your location:

  • Metro Cities: 3-7 Business Days

  • Tier 2 & Tier 3 Cities: 5-10 Business Days

  • Remote Areas: 7-15 Business Days

Please note that delivery timelines are estimates and may vary due to factors beyond our control.

Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout before payment.

  • Free shipping offers, if available, will be clearly mentioned on the website.

Order Tracking

Once your order is shipped, a tracking number and courier details will be shared via email, SMS, or WhatsApp (where applicable).

Customers can use the tracking information to monitor the status of their shipment.

Delivery Delays

Delivery may be delayed due to:

  • Natural disasters

  • Weather conditions

  • Public holidays

  • Government restrictions

  • Courier partner operational issues

  • Unforeseen logistical challenges

Bigest Mall shall not be held responsible for delays caused by third-party courier services.

Incorrect Address

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided, resulting in delivery failure, additional shipping charges may apply for re-dispatch.

Damaged or Missing Packages

If you receive a damaged package or if any item is missing:

  1. Contact us within 48 hours of delivery.

  2. Share photographs of the package and product.

  3. Our support team will investigate and provide a resolution.

Contact Information

Business Name: Digital Paras (Bigest Mall)

GST Number: 07CHDPB9164J1Z7

Address:
J-90/5, Street No. 15,
Kartar Nagar,
Delhi – 110053, India

Email: support.bigestmall@gmail.com

Phone: +91 7678148496

By placing an order on Bigest Mall, you agree to the terms outlined in this Shipping Policy.