Refund policy

Return & Refund Policy

At Bigest Mall (www.bigestmall.com), we understand that sometimes your expectations may differ from the received product. Your satisfaction is important to us, and we aim to make the return and refund process simple and transparent.

5-Day Return Period

We offer a 5-day return policy from the date you receive your order. If the product is defective, damaged, or does not meet your expectations, you can request a return within this period.

Hassle-Free Returns

To initiate a return, please follow these steps:

1. Contact Us
Reach out to us within 5 days of delivery:
📧 Email: Support.bigestmall@gmail.com
📞 WhatsApp / Mobile: +91 7678148496
Mention your Order ID and reason for return.

2. Return Approval
Our support team will review your request and guide you through the process after approval.

3. Packaging
Ensure the product is unused, in its original packaging, and includes all accessories.

4. Return Shipment
Send the product back to us via a reliable courier service as instructed by our team.

Full Refund Guarantee

Once we receive and inspect the returned product and it meets our conditions, we will initiate a full refund of the order amount.

💰 Refund will be processed within 3 business days after approval.

Conditions for Return & Refund Approval

To ensure a smooth process, please note:

  • ✔ Product must be unused and in original packaging
  • ✔ Return request must be raised within 5 days of delivery
  • ✔ Product should be in resalable condition with all accessories
  • ✔ Return is subject to approval by our support team

Unboxing Video Recommendation

To speed up the return process, we strongly recommend recording an unboxing video while opening your package.
This helps in quick verification in case of damage, defect, or missing items.

Our Commitment

At Bigest Mall, we are committed to providing a hassle-free and trustworthy shopping experience. Your satisfaction is our priority, and we’re always here to help.

Need Help?

If you have any questions or concerns, feel free to contact us anytime:

📧 Email: Support.bigestmall@gmail.com
📞 Mobile / WhatsApp: +91 7678148496
🌐 Website: www.bigestmall.com

Thank you for choosing Bigest Mall!
Happy Shopping! 🛍️