Refund policy
REFUND, RETURN & SHIPPING POLICY
Last Updated: June 2026
Return Policy
At Bigest Mall, customer satisfaction is our priority.
Customers may request a return within 7 days of receiving the product.
To be eligible for a return:
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Product must be unused.
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Product must be in original packaging.
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Product must not be physically damaged by the customer.
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Valid proof of purchase must be provided.
Non-Returnable Products
The following items are not eligible for return:
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Personal care products
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Hygiene-related products
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Customized products
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Products damaged due to misuse
Refund Policy
After receiving and inspecting the returned product, refunds will be processed within 5-7 business days.
Refunds will be credited to the original payment method used during purchase.
Shipping charges, if any, are non-refundable unless the product received is damaged or incorrect.
Cancellation Policy
Orders can be cancelled before dispatch. Once the order has been shipped, cancellation requests may not be accepted.
Shipping Policy
We currently ship across India.
Order Processing Time
1-3 Business Days
Delivery Timeline
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Metro Cities: 3-7 Business Days
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Other Locations: 5-10 Business Days
Delivery timelines may vary due to courier delays, weather conditions, public holidays, or unforeseen circumstances.
Tracking details will be shared via email or SMS after dispatch.
Contact Details
Email: support.bigestmall@gmail.com
Phone: +91 7678148496
Address:
J-90/5, Street No. 15,
Kartar Nagar,
Delhi - 110053,
India