FAQs
FAQs (Frequently Asked Questions)
Here are some of the most commonly asked questions. To provide you with the best customer experience, your feedback is always welcome.
If you have any questions, feel free to contact us:
📧 Email: Bigestmall@gmail.com
📞 WhatsApp / Mobile: +91 7678148496
Ques: What products do you sell on Bigest Mall?
Ans: We offer a wide range of products including electronics, fashion, home décor, beauty products, and much more. Explore our website www.bigestmall.com to discover our collection.
Ques: How can I place an order?
Ans: Placing an order is simple! Browse our website, select your desired products, and proceed to checkout. No account creation is required.
Ques: What payment methods do you accept?
Ans: We accept multiple payment options including credit/debit cards, net banking, UPI, and Cash on Delivery (COD). All transactions are secure.
Ques: How can I track my order?
Ans: Once your order is shipped, you will receive a tracking number via email. You can use it to track your order or contact our support team for help.
Ques: How long does it take to receive a tracking number?
Ans: We follow a next-day dispatch policy, so tracking details are usually shared within 24 hours of placing the order.
Ques: Will I receive a confirmation after placing my order?
Ans: Yes, you will receive an order confirmation email instantly after placing your order.
(Note: Contact us if you don’t receive it within 12 hours.)
Ques: What is your Return & Refund Policy?
Ans: We offer a 5-day hassle-free return policy. If you’re not satisfied, you can request a return and receive a full refund after approval. Please check our Return & Refund Policy page for details.
Ques: How do I cancel my order?
Ans: Orders can be cancelled within 24 hours of placing the order.
Contact us at:
📧 Bigestmall@gmail.com
📞 +91 7678148496
Note: Orders cannot be cancelled once shipped.
Ques: Who can I contact if I have an issue with my order?
Ans: You can contact our support team anytime:
📧 Bigestmall@gmail.com
📞 +91 7678148496 (Call / WhatsApp)
Ques: Can I change my shipping address after placing an order?
Ans: Unfortunately, once an order is confirmed, the shipping address cannot be changed. Please double-check your details before placing the order.
Ques: Do you offer Cash on Delivery (COD)?
Ans: Yes, we offer Cash on Delivery (COD) for your convenience.
Ques: Is shipping free?
Ans: Yes, we provide free shipping across India on all orders.
Ques: Do I need to create an account to shop?
Ans: No, account creation is not required. You can shop easily as a guest, and all updates will be sent to your email.
Ques: Do you have a physical store?
Ans: No, we operate only online to provide you with better prices and convenience.
If you still have any questions, feel free to reach out to us anytime.
Happy Shopping! 🛍️
Team Bigest Mall